Online Banking Frequently Asked Questions

Q. What is Online Banking?
A. Online Banking lets you bank from home, the office or anywhere you have a personal computer and access to the Internet. It gives you the ability to check your deposits and personal loan account balances, view transactions that have posted to your accounts, and even transfer between accounts.

Q. Is Online Banking private and secure?
A. Yes. Fidelity bank is dedicated to providing our customers with the most effective and up-to-date encryption technology to ensure the privacy of your personal information.

Q. Can I access Online Banking through Internet Explorer or Netscape Navigator?
A. Online Banking is compatible with both Internet Explorer and Netscape Navigator. We recommend that you use the latest version of the browser. Links are available on our sign on page to download the latest version of either browser.

Q. How long will Online Banking store my transactions?
A. You will be able to view 3-6 months of transactions and 90 days of check images.

Q. Can I see all of my accounts through Online Banking?
A. You can view your checking, savings, CD, IRA, and personal loan accounts through Online Banking.

Q. Can I transfer money between accounts through Online Banking?
A. Yes, you can transfer funds between your checking and savings accounts. You can also transfer funds to make a payment on your personal loan.

Q. Can I access my account information through Online Banking at any time throughout the day?
A. Once you have signed up for Online Banking, you can access account information any time, day or night, wherever you have a personal computer and access to the Internet.

Q. Can I pay my bills through Online Banking?
A. You can pay bills through Online Banking by using our Online Bill Pay product. See our Online Bill Pay FAQ for more details.