Temporary Branch Closures
WICHITA AREA AND OVERLAND PARK BRANCH LOBBIES TO TEMPORARILY CLOSE ON NOVEMBER 2711/20/2020
In light of the concerning rise of COVID-19 cases, all Wichita area and Overland Park branch lobbies will be temporarily closed to in-person service beginning on Friday, November 27, 2020. We see this as a critical step toward helping our communities slow the spread of COVID-19, alleviating the strain on our medical community and keeping our customers and employees safe.
At this time, we do not have an identified reopening date for our lobbies, but will continue to communicate decisions as they are made. Those decisions will be guided by our primary concern of operating in a manner that allows for our customers to conduct their essential banking business while helping promote community health and safety during this pandemic.
We stand ready to meet the essential banking needs of our customers. During this time, business can be conducted by connecting to a live banker through any of our Drive-Thru Interacting Banking Machines, as well as through online, mobile and SmartVoice banking. Our customer service team is also available to assist customers at 1.800.658.1637.
We will continue to work closely with health authorities, following their guidance, to ensure we protect our customers and team members.
How to conduct banking business
While our lobbies are temporarily closed, there are still many ways to conduct banking business:
- All customers can use Drive-Thru Interactive Banking at any office to connect to a live banker and conduct routine banking transactions. Please know you may experience longer wait times than normal. We apologize for this inconvenience and appreciate your patience as we work to meet your needs while keeping our community healthy.
- Online and mobile banking tools provide account access 24 hours a day, seven days a week, and can be used to conduct routine banking business including monitoring accounts, transferring funds and depositing paper checks.
- SmartVoice telephone banking is available by calling 1.800.616.6333.
Commercial deposits and change orders
Commercial deposit and change order activities are being consolidated to select offices. Deposits can be made using walk-up night drops at any of the following offices:
37th & Woodlawn
2251 North Maize Road
Wichita, KS 67205
3128 South Seneca
Wichita, KS 67217
2542 North Rock Road
Derby, KS 67037
2265 North Amidon
Wichita, KS 67204
3525 East Harry
Wichita, KS 67218
Contact a member of the customer service team at 1.800.658.1637 to place a change order to be filled at one of the above locations.
Support for business customers
Amidst the uncertainty caused by the coronavirus disease COVID-19, the Fidelity Bank team stands alongside our business customers. As you make plans, seek guidance and make the tough decisions related your business and employees, we are here to help.
Safe deposit box access
Out of an abundance of caution and to maintain prudent social distancing, we encourage you to avoid any non-essential visits. However, if you need access to a safe deposit box at a temporarily closed offices, please contact our customer service team at 1.800.658.1637 to make accommodations.
Customers in need of a cashier’s check will be offered the option of wiring funds without a fee to minimize personal interactions. To request a wire, please contact a member of our customer service team at 1.800.658.1637.
We understand that the circumstances surrounding COVID-19 (Coronavirus) may cause financial hardship that could impact your ability to make loan payments. The Fidelity Bank residential and consumer lending teams are committed to helping customers in this difficult situation, and we will work to find the best solution on a case-by-case basis.
To ensure that you contact the appropriate representatives for your loan, please visit our loan assistance page:
Protecting against fraud
In unusual circumstances like the one we find ourselves in due to COVID-19 (Coronavirus), it is common for bad actors to increase attempts of identity theft and other schemes. Now more than ever, it is critical that you practice good judgement by not clicking on any links or downloading any files that are sent to you from an unknown person.
Please take a moment to review this helpful information on protecting yourself from phishing.
Remember that Fidelity Bank will never ask you to provide your social security number, account numbers or other confidential information via email. If you receive what you believe to be a phishing email, please forward it to firstname.lastname@example.org.
We apologize for the inconvenience caused by these measures and appreciate your efforts to adjust routines during this extraordinary time. We understand your frustration and pledge to keep working hard to meet your needs and keep our community healthy.
Please continue to monitor this page for updates regarding our response to COVID-19.