Customer Alert

Latest Update

  • All Wichita area bank lobbies will temporarily close beginning Tuesday, March 24, 2020
  • Prior to March 24, lobby service will be available in the Wichita area during normal business hours at the five locations
  • Our Overland Park office remains temporarily closed
  • Drive-Thru Interactive Banking remains available at all locations

UPDATE 3/20/2020, 4:00 P.M.

We are committed to keeping you updated on our response to COVID-19 (Coronavirus) and the impacts to your banking routines. Beginning March 24, all Fidelity Bank lobbies will temporarily close. Banking services will still be available through Drive-Thru Interactive Banking Machines at all locations.

Prior to March 24, lobby service will be available in the Wichita area during normal business hours only at the following locations:

Downtown
100 East English
Wichita, KS 67202

37th & Woodlawn
3641 North Woodlawn
Wichita, KS 67220

NewMarket Square
2251 North Maize Road
Wichita, KS 67205

South Seneca
3128 South Seneca
Wichita, KS 67217

Derby
2542 North Rock Road
Derby, KS 67037

 

Our communities continue to respond to concerns surrounding the spread of COVID-19. With the statewide closure of school buildings, a growing number of organizations temporarily closing their doors and the continued guidance from health authorities to practice social distancing, we feel it is necessary to take these additional precautions to protect our customers and team members during this public health crisis.

How to conduct banking business

While our lobbies are temporarily closed, there are still many ways to conduct banking business:

  • All customers can use Drive-Thru Interactive Banking at any office to connect to a live banker and conduct routine banking transactions. Please know you may experience longer wait times than normal. We apologize for this inconvenience and appreciate your patience as we work to meet your needs while keeping our community healthy.

  • Online and mobile banking tools provide account access 24 hours a day, seven days a week, and can be used to conduct routine banking business including monitoring accounts, transferring funds and depositing paper checks.

  • SmartVoice telephone banking is available by calling 1.800.616.6333.

Access online banking Register for online banking Download the mobile app

Commercial deposits and change orders

Commercial deposit and change order activities are being consolidated to select offices. Deposits can be made using walk-up night drops at any of the following offices:

Downtown
100 East English
Wichita, KS 67202

37th & Woodlawn
3641 North Woodlawn
Wichita, KS 67220

NewMarket Square
2251 North Maize Road
Wichita, KS 67205

South Seneca
3128 South Seneca
Wichita, KS 67217

Derby
2542 North Rock Road
Derby, KS 67037

 

Contact a member of the customer service team at 1.800.658.1637 to place a change order to be filled at one of the above locations.

Support for business customers

Amidst the uncertainty caused by the coronavirus disease COVID-19, the Fidelity Bank team stands alongside our business customers. As you make plans, seek guidance and make the tough decisions related your business and employees, we are here to help.

Business support

Safe deposit box access

Out of an abundance of caution and to maintain prudent social distancing, we encourage you to avoid any non-essential visits. However, if you need access to a safe deposit box at a temporarily closed offices, please contact our customer service team at 1.800.658.1637 to make accommodations.

Cashier’s checks

Customers in need of a cashier’s check will be offered the option of wiring funds without a fee to minimize personal interactions. To request a wire, please contact a member of our customer service team at 1.800.658.1637.

Loan assistance

We understand that the circumstances surrounding COVID-19 (Coronavirus) may cause financial hardship that could impact your ability to make loan payments. The Fidelity Bank residential and consumer lending teams are committed to helping customers in this difficult situation, and we will work to find the best solution on a case-by-case basis.

To ensure that you contact the appropriate representatives for your loan, please visit our loan assistance page:

Request loan assistance

Protecting against fraud

In unusual circumstances like the one we find ourselves in due to COVID-19 (Coronavirus), it is common for bad actors to increase attempts of identity theft and other schemes. Now more than ever, it is critical that you practice good judgement by not clicking on any links or downloading any files that are sent to you from an unknown person.

Please take a moment to review this helpful information on protecting yourself from phishing

Remember that Fidelity Bank will never ask you to provide your social security number, account numbers or other confidential information via email. If you receive what you believe to be a phishing email, please forward it to abuse@fidelitybank.com.

Stay informed

We apologize for the inconvenience caused by these measures and appreciate your efforts to adjust routines during this extraordinary time. We understand your frustration and pledge to keep working hard to meet your needs and keep our community healthy.

Please continue to monitor this page for updates regarding our response to COVID-19.


ALL UPDATES

COVID-19 SCAM ALERT

During the COVID-19 pandemic, we have seen communities across the world pull together in an effort to ensure that no one is left behind as we all try to navigate the uncertainties of these trying times. Unfortunately, there are always a few who try to take advantage of the confusion and prey on vulnerable individuals. These scammers have become more aggressive in the wake of the passage of the COVID-19 stimulus package, trying to steal the money being sent to taxpayers under false pretenses.

Read More

Support for business customers

Amidst the uncertainty caused by the coronavirus disease COVID-19, the Fidelity Bank team stands alongside our business customers. As you plan, seek guidance and make the tough decisions related your business and employees, we are here to help.

Read More

Update March 20, 2020, 4PM

We are committed to keeping you updated on our response to COVID-19 (Coronavirus) and the impacts to your banking routines. Beginning March 24, all Fidelity Bank lobbies will temporarily close. Banking services will still be available through Drive-Thru Interactive Banking Machines at all locations.

Read More

Update March 18, 2020, 5PM

As we end the first day operating with restricted lobby service at five Wichita offices and Drive-Thru Interactive Banking at all locations, we are heartened to report that, as intended, this is helping to meet the immediate needs of our customers while allowing us to reduce instances of in-person interactions that may contribute to the spread of COVID-19. This has been possible because of the understanding of our loyal customers and the dedication of our entire team.

Read More