Customer Alert

Latest Update

  • Lobby service returns to Cherry Creek and Woodlawn branches on July 6
  • Updated COVID-19 protocols
  • Drive-Thru Interactive Banking remains available at all locations

UPDATE 7/2/2021

As of Tuesday July 6, lobby service is available at 14 locations. In addition, business can be conducted by connecting to a live banker through any of our Drive-Thru Interacting Banking Machines, as well as through online, mobile and SmartVoice banking. Our customer service team is also available to assist customers at 1.800.658.1637.

At this time, we do not have a reopening date for lobby service at Revolutsia, but will continue to communicate decisions as they are made.

Offices with lobby service

The following locations will be open to serve customers in person with proper health precautions in place:

7711 East Harry
Wichita, KS 67207

1306 North Woodlawn
Wichita, KS 67208


12715 East Central
Wichita, KS 67206

3128 South Seneca
Wichita, KS 67217

2251 North Maize Road
Wichita, KS 67205


8442 West 13th Street
Wichita, KS 67212

2542 North Rock Road
Derby, KS 67037

3525 East Harry
Wichita, KS 67218


9300 West Central
Wichita, KS 67212

2265 North Amidon
Wichita, KS 67204

3641 North Woodlawn
Wichita, KS 67220

100 East English
Wichita, KS 67202
2111 N Bradley Fair Pkwy
Wichita, KS 67206
14435 Metcalf Avenue
Overland Park, KS 66223

Health precautions

In accordance with CDC guidelines, Fidelity Bank is no longer requiring masks for individuals who have received the COVID-19 vaccine. Individuals who have not been fully vaccinated are encouraged to wear a mask in an effort to mitigate the spread of the virus. You may be asked to remove it briefly for identification purposes. We are also offering optional account opening procedures for individuals who prefer a low-touch process. Information will be collected and final documents will be provided electronically.

Lobby access considerations

While we look forward to serving you in-person, we ask that you do not enter one of our office lobbies if you:

  • Have been in close contact with a person who has been diagnosed with, or is presumed to have, COVID-19.
  • Currently have a fever, cough, shortness of breath or labored breathing.

Alternative ways to conduct banking business

There are many ways to conduct banking business outside of an office:

  • All customers can use Drive-Thru Interactive Banking at any office to connect to a live banker and conduct routine banking transactions.
  • Online and mobile banking tools provide account access 24 hours a day, seven days a week, and can be used to conduct routine banking business including monitoring accounts, transferring funds and depositing paper checks.
  • SmartVoice telephone banking is available by calling 1.800.616.6333.


Commercial deposits and change orders

Commercial deposit and change order activities may be conducted at any of our open offices. 

Support for business customers

Amidst the uncertainty caused by the coronavirus disease COVID-19, the Fidelity Bank team stands alongside our business customers. As you make plans, seek guidance and make the tough decisions related your business and employees, we are here to help.

Cashier’s checks

Customers in need of a cashier’s check will be offered the option of wiring funds without a fee to minimize personal interactions. To request a wire, please contact a member of our customer service team at 1.800.658.1637.

Loan assistance

We understand that the circumstances surrounding COVID-19 (Coronavirus) may cause financial hardship that could impact your ability to make loan payments. The Fidelity Bank residential and consumer lending teams are committed to helping customers in this difficult situation, and we will work to find the best solution on a case-by-case basis.

To ensure that you contact the appropriate representatives for your loan, please visit our loan assistance page:


Protecting against fraud

In unusual circumstances like the one we find ourselves in due to COVID-19 (Coronavirus), it is common for bad actors to increase attempts of identity theft and other schemes. Now more than ever, it is critical that you practice good judgement by not clicking on any links or downloading any files that are sent to you from an unknown person.

Please take a moment to review this helpful information on protecting yourself from phishing.

Remember that Fidelity Bank will never ask you to provide your social security number, account numbers or other confidential information via email. If you receive what you believe to be a phishing email, please forward it to

Stay informed

Please continue to monitor this page for updates regarding our response to COVID-19.



Support for business customers

Recent legislation includes provisions that further simplify the PPP loan forgiveness application process for loans of $150,000 or less, whereby a borrower signs and submits a simplified certification to the lender, along with supporting documentation. The legislation also expands the list of allowable and forgivable expenses, which apply to existing PPP loans for which a borrower has not yet received forgiveness. Additionally, the legislation provides for a more flexible covered period.

Read More

Update December 30, 2020 - Stimulus

The stimulus bill passed by Congress is intended to help American families cope with the impact made by the COVID-19 pandemic. In early January, eligible taxpayers will receive an automatic distribution of “economic impact” (aka stimulus) payments of up to $600 per individual or $1,200 for married couples, along with $600 for each qualifying child.

Read More

Wichita area and Overland Park branch lobbies to temporarily close on November 27

In light of the concerning rise of COVID-19 cases, all Wichita area and Overland Park branch lobbies will be temporarily closed to in-person service beginning on Friday, November 27, 2020. We see this as a critical step toward helping our communities slow the spread of COVID-19, alleviating the strain on our medical community and keeping our customers and employees safe.

Read More

Three ways to prevent phone scams

Imagine this scenario. Your phone rings. Your bank’s number shows up on the caller ID, so you answer. The caller says they are reaching out about some possible fraudulent charges to your bank account. Before they can discuss the charges, they need to gather some personal information from you to verify that you are the owner of the account.

Read More

Update April 10, 2020 - Stimulus

The stimulus bill passed by Congress is intended to help American families cope with the impact made by the COVID-19 pandemic. By late April, eligible taxpayers will receive an automatic distribution of “economic impact” (aka stimulus) payments of up to $1,200 per individual or $2,400 for married couples, along with $500 for each qualifying child.

Read More