Customer Alert

Latest Update

  • Seven Wichita-area offices are open for lobby service.
  • Our Crestview office lobby will open on June 15.
  • Our Revolutsia office will open Interactive Banking service only on June 15.
  • Our Overland Park office is open for lobby service.
  • Health precautions are in place in locations with lobby service to promote social distancing.
  • Drive-Thru Interactive Banking remains available at all locations.

UPDATE 6/12/2020

As our communities progress through COVID-19 response phases, we are updating our operations plans to begin offering lobby service our Crestview office on June 15, increasing our number of offices with in-person service to eight locations in Wichita. Our Overland Park office is also offering lobby service. This is part of a measured approach to ensure that we are able to meet the essential banking needs of our customers in a safe and healthy manner. We will continue to follow the guidance of health authorities and contribute to slowing the spread of COVID-19.

Offices with lobby service

The following locations will be open to serve customers in person with proper health precautions in place:

37th & Woodlawn
3641 North Woodlawn
Wichita, KS 67220

Derby
2542 North Rock Road
Derby, KS 67037

East Harry
3525 East Harry
Wichita, KS 67218

NewMarket Square
2251 North Maize Road
Wichita, KS 67205

South Seneca
3128 South Seneca
Wichita, KS 67217

Twin Lakes
2265 North Amidon
Wichita, KS 67204

Northwest
8442 West 13th Street
Wichita, KS 67212

Crestview - Beginning June 15
12715 East Central
Wichita, KS 67206

Metcalf
14435 Metcalf Avenue
Overland Park, KS 66223

 

We encourage our commercial banking customers to conduct their deposits and change orders activities at these offices. Deposits can also be made using walk-up night drops.

Health precautions

To maintain a healthy environment for all customers and staff in these locations, the following precautions will be in place:

  • Please wear a face mask. You may be asked to remove it briefly for identification purposes.
  • Protective equipment will be used. Clear shields will be utilized at counters where transactions are conducted.
  • Enhanced sanitation will be practiced. Workstations will be cleaned after assisting each customer, including counters, signature pads and desk spaces.
  • Social distancing aids will be in place. Visible markers will be installed on the lobby floors to encourage social distancing while waiting and conducting banking business.
  • Hand sanitizer will be readily available. Customers will have access to hand sanitizer to help maintain a safe environment.
  • Optional account opening procedures. Individuals wishing to open accounts will be offered the option of a low-touch process where information is collected and final documents are provided through the email.

Lobby access considerations

We encourage you to visit an office lobby to conduct essential business that can only be done in-person. Additionally, we ask that you do not enter one of our office lobbies if you:

  • Have traveled in the past 14 days.
  • Have been in close contact with a person who has been diagnosed with, or is presumed to have, COVID-19.
  • Currently have a fever, cough, shortness of breath or labored breathing.

Alternate ways to conduct banking business

During this time, we still encourage you to avoid any unnecessary visits to an office by using one of the following alternate ways to conduct banking business:

  • All customers can use Drive-Thru Interactive Banking at any office to connect to a live banker and conduct routine banking transactions. Please know you may experience longer wait times than normal. We apologize for this inconvenience and appreciate your patience as we work to meet your needs while keeping our community healthy.
  • Online and mobile banking tools provide account access 24 hours a day, seven days a week, and can be used to conduct routine banking business including monitoring accounts, transferring funds and depositing paper checks.
  • SmartVoice telephone banking is available by calling 1.800.616.6333.

Access online banking Register for online banking Download the mobile app

Safe deposit box access

Customers will be able to access safe deposit boxes located at any office with lobby service. Additionally, if you need access to a safe deposit box at a temporarily closed office, please contact our customer service team at 1.800.658.1637 to make accommodations.

Loan assistance

We understand that the circumstances surrounding COVID-19 (Coronavirus) may cause financial hardship that could impact your ability to make loan payments. The Fidelity Bank residential and consumer lending teams are committed to helping customers in this difficult situation, and we will work to find the best solution on a case-by-case basis.

To ensure that you contact the appropriate representatives for your loan, please visit our loan assistance page:

Request loan assistance

Protecting against fraud

In unusual circumstances like the one we find ourselves in due to COVID-19 (Coronavirus), it is common for bad actors to increase attempts of identity theft and other schemes. Now more than ever, it is critical that you practice good judgement by not clicking on any links or downloading any files that are sent to you from an unknown person.

Please take a moment to review this helpful information on protecting yourself from phishing

Remember that Fidelity Bank will never ask you to provide your social security number, account numbers or other confidential information via email. If you receive what you believe to be a phishing email, please forward it to abuse@fidelitybank.com.

Stay informed

We appreciate your patience and continued efforts to help our communities recover from this health crisis. We are constantly monitoring our response and are committed to keeping you informed on decisions that impact your banking routines, including the cautious re-opening of our bank lobbies.

Please continue to monitor our website for updates regarding our response to COVID-19.


ALL UPDATES

Lobby Service Available at Six Locations

As our communities progress through COVID-19 response phases, we are updating our operations plans to begin offering lobby service at six locations in Wichita.  This is part of a measured approach to ensure that we are able to meet the essential banking needs of our customers in a safe and healthy manner. We will continue to follow the guidance of health authorities and contribute to slowing the spread of COVID-19.

Read More

Support for business customers

With SBA Paycheck Protection Program (PPP) applications deadline of June 30, 2020 approaching, Fidelity Bank is no longer accepting new applications. We are actively focused assisting businesses with applications in-process and loan recipients with their forgiveness applications.

Read More

Three ways to prevent phone scams

Imagine this scenario. Your phone rings. Your bank’s number shows up on the caller ID, so you answer. The caller says they are reaching out about some possible fraudulent charges to your bank account. Before they can discuss the charges, they need to gather some personal information from you to verify that you are the owner of the account.

Read More

Update April 10, 2020 - Stimulus

The stimulus bill passed by Congress is intended to help American families cope with the impact made by the COVID-19 pandemic. By late April, eligible taxpayers will receive an automatic distribution of “economic impact” (aka stimulus) payments of up to $1,200 per individual or $2,400 for married couples, along with $500 for each qualifying child.

Read More

COVID-19 SCAM ALERT

During the COVID-19 pandemic, we have seen communities across the world pull together in an effort to ensure that no one is left behind as we all try to navigate the uncertainties of these trying times. Unfortunately, there are always a few who try to take advantage of the confusion and prey on vulnerable individuals. These scammers have become more aggressive in the wake of the passage of the COVID-19 stimulus package, trying to steal the money being sent to taxpayers under false pretenses.

Read More