Customer Alert

Latest Update

  • The Downtown Wichita and Bradley Fair offices will open for in-person service beginning April 12.
  • Drive-Thru Interactive Banking remains available at all locations

UPDATE 4/9/2021

The Downtown Wichita and Bradley Fair branches will open for in-person service beginning April 12

We are reintroducing lobby service at our Downtown Wichita and Bradley Fair locations on Monday, April 12, bringing our total number of locations offering in-person service in Kansas to twelve. This is part of a measured approach to ensure that meet your essential banking needs in a safe and healthy manner.

In addition to the lobby service at these twelve locations, business can be conducted by connecting to a live banker through any of our Drive-Thru Interacting Banking Machines, as well as through online, mobile and SmartVoice banking. Our customer service team is also available to assist customers at 1.800.658.1637.

At this time, we do not have an identified reopening date for our other lobbies, but will continue to communicate decisions as they are made. Those decisions will be guided by our primary concern of operating in a manner that promotes community health and safety during this pandemic.

Offices with lobby service

The following locations will be open to serve customers in person with proper health precautions in place:

CRESTVIEW
12715 East Central
Wichita, KS 67206

SOUTH SENECA
3128 South Seneca
Wichita, KS 67217

NEWMARKET SQUARE
2251 North Maize Road
Wichita, KS 67205

NORTHWEST

8442 West 13th Street
Wichita, KS 67212

DERBY
2542 North Rock Road
Derby, KS 67037

EAST HARRY
3525 East Harry
Wichita, KS 67218

WESTLINK

9300 West Central
Wichita, KS 67212

TWIN LAKES
2265 North Amidon
Wichita, KS 67204

37TH & WOODLAWN
3641 North Woodlawn
Wichita, KS 67220

DOWNTOWN
100 East English
Wichita, KS 67202
BRADLEY FAIR
2111 N Bradley Fair Pkwy
Wichita, KS 67206
 METCALF
14435 Metcalf Avenue
Overland Park, KS 66223

Health precautions

To maintain a healthy environment for all customers and staff in these locations, the following precautions will be in place:

  • Face masks are required. You may be asked to remove it briefly for identification purposes.
  • Protective equipment will be used. Clear shields will be utilized at counters where transactions are conducted.
  • Enhanced sanitation will be practiced. Workstations will be cleaned after assisting each customer.
  • Social distancing aids will be in place. Visible markers on the lobby floors will assist with social distancing while waiting.
  • Hand sanitizer will be readily available. We encourage you to help yourself and help maintain a safe environment.
  • Optional account opening procedures. Individuals wishing to open accounts will be offered the option of a low-touch process where information is collected and final documents are provided through email.

Lobby access considerations

We encourage you to visit an office lobby to conduct essential business that can only be done in-person. Additionally, we ask that you do not enter one of our office lobbies if you:

  • Have traveled in the past 14 days.
  • Have been in close contact with a person who has been diagnosed with, or is presumed to have, COVID-19.
  • Currently have a fever, cough, shortness of breath or labored breathing.

How to conduct banking business

While our lobbies are temporarily closed, there are still many ways to conduct banking business:

  • All customers can use Drive-Thru Interactive Banking at any office to connect to a live banker and conduct routine banking transactions. Please know you may experience longer wait times than normal. We apologize for this inconvenience and appreciate your patience as we work to meet your needs while keeping our community healthy.
  • Online and mobile banking tools provide account access 24 hours a day, seven days a week, and can be used to conduct routine banking business including monitoring accounts, transferring funds and depositing paper checks.
  • SmartVoice telephone banking is available by calling 1.800.616.6333.

ACCESS ONLINE BANKING REGISTER FOR ONLINE BANKING DOWNLOAD THE MOBILE APP

Commercial deposits and change orders

Commercial deposit and change order activities are being consolidated to select offices. Deposits can be made using walk-up night drops at any of the following offices:

WICHITA

CRESTVIEW
12715 East Central
Wichita, KS 67206

SOUTH SENECA
3128 South Seneca
Wichita, KS 67217

NEWMARKET SQUARE
2251 North Maize Road
Wichita, KS 67205

NORTHWEST

8442 West 13th Street
Wichita, KS 67212

DERBY
2542 North Rock Road
Derby, KS 67037

EAST HARRY
3525 East Harry
Wichita, KS 67218

WESTLINK

9300 West Central
Wichita, KS 67212

TWIN LAKES
2265 North Amidon
Wichita, KS 67204

37TH & WOODLAWN
3641 North Woodlawn
Wichita, KS 67220

DOWNTOWN
100 East English
Wichita, KS 67202
BRADLEY FAIR
2111 N Bradley Fair Pkwy
Wichita, KS 67206


OVERLAND PARK

METCALF
14435 Metcalf Avenue
Overland Park, KS 66223

 

Contact a member of the customer service team at 1.800.658.1637 to place a change order to be filled at one of the above locations.

Support for business customers

Amidst the uncertainty caused by the coronavirus disease COVID-19, the Fidelity Bank team stands alongside our business customers. As you make plans, seek guidance and make the tough decisions related your business and employees, we are here to help.

BUSINESS SUPPORT

Safe deposit box access

Out of an abundance of caution and to maintain prudent social distancing, we encourage you to avoid any non-essential visits. However, if you need access to a safe deposit box at a temporarily closed offices, please contact our customer service team at 1.800.658.1637 to make accommodations.

Cashier’s checks

Customers in need of a cashier’s check will be offered the option of wiring funds without a fee to minimize personal interactions. To request a wire, please contact a member of our customer service team at 1.800.658.1637.

Loan assistance

We understand that the circumstances surrounding COVID-19 (Coronavirus) may cause financial hardship that could impact your ability to make loan payments. The Fidelity Bank residential and consumer lending teams are committed to helping customers in this difficult situation, and we will work to find the best solution on a case-by-case basis.

To ensure that you contact the appropriate representatives for your loan, please visit our loan assistance page:

REQUEST LOAN ASSISTANCE

Protecting against fraud

In unusual circumstances like the one we find ourselves in due to COVID-19 (Coronavirus), it is common for bad actors to increase attempts of identity theft and other schemes. Now more than ever, it is critical that you practice good judgement by not clicking on any links or downloading any files that are sent to you from an unknown person.

Please take a moment to review this helpful information on protecting yourself from phishing.

Remember that Fidelity Bank will never ask you to provide your social security number, account numbers or other confidential information via email. If you receive what you believe to be a phishing email, please forward it to abuse@fidelitybank.com.

Stay informed

We apologize for the inconvenience caused by these measures and appreciate your efforts to adjust routines during this extraordinary time. We understand your frustration and pledge to keep working hard to meet your needs and keep our community healthy.

Please continue to monitor this page for updates regarding our response to COVID-19.


ALL UPDATES

 

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Update April 10, 2020 - Stimulus

The stimulus bill passed by Congress is intended to help American families cope with the impact made by the COVID-19 pandemic. By late April, eligible taxpayers will receive an automatic distribution of “economic impact” (aka stimulus) payments of up to $1,200 per individual or $2,400 for married couples, along with $500 for each qualifying child.

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