Loan Assistance

We understand that the circumstances surrounding COVID-19 (Coronavirus) may cause financial hardship that could impact your ability to make loan payments. The Fidelity Bank residential and consumer lending teams are committed to helping customers in this difficult situation, and we will work to find the best solution on a case-by-case basis.

Please fill out the form below to request assistance.

Assistance by phone

Loan specialists are also available to assist over the phone. Please know that you may experience longer wait times than normal.

To ensure that you call the appropriate representatives for your loan, please read the following instructions carefully:

    • First mortgages. For questions about your first mortgage, including payment assistance, please contact a loan specialist by calling 1.800.304.6161. Representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m.
    • All other loans. For questions concerning payment assistance for your second mortgage, home equity loan, home equity line of credit, manufactured home loan, revolving line of credit, unsecured line of credit or personal loan please call 1.800.658.1637. Representatives are available Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m.

We stand ready to serve.

While you may experience extended wait times, please know that we are dedicated serving each customer who contacts us during this extraordinary time. Thank you for your patience.