Notice of system maintenance

An extended period of system maintenance will occur from
12:00 p.m. to 8:00 p.m. CT on November 14

Functionality of some banking services will be impacted during this time

We are committed to keeping you informed about activities that may affect your banking routines.

During the system maintenance the following banking services will be affected:

• Online banking will be accessible but will not provide up-to-date balance and transaction information. Information displayed will be accurate as of the time maintenance began.
• Mobile banking will be accessible but will not provide up-to-date balance and transaction information. Information displayed will be accurate as of the time maintenance began.
• SmartVoice telephone banking will be unavailable.
• Interactive Banking Machines will be accessible but will not provide up-to-date balance and transaction information.
• Fidelity Bank ATMs will be accessible but will not provide up-to-date balance and transaction information.
• Fidelity Bank debit cards will be able to be used for purchases and cash withdrawals, though transaction data will not be reflected in online or mobile banking until the system maintenance is completed.
• Transactions using third-party payment apps will not be processed during the maintenance window. 

Our customer care center will be open until 5:00 p.m. on November 14, but will not be able to provide current balance or transaction information during the maintenance period.

We will share an update on our Facebook page once the maintenance is completed.

How to prepare for the extended maintenance period

We understand that this planned maintenance may be disruptive and want to help alleviate the inconvenience. Here are some suggestions to help you prepare:

• Plan to conduct your critical banking business for the weekend prior to noon on November 14. You can visit an office, utilize drive-through Interactive Banking or connect to a live banker on our website by clicking the chat bubble during our business hours.
• Check your account balances before noon on November 14. Remember, we will not be able to provide up-to-date account balances over the phone or through ATMs, online banking, mobile banking, SmartVoice telephone banking or Interactive Banking Machines during the maintenance window.
• Reach out to us in advance of November 14 with any specific concerns. If you have questions about how this planned maintenance period will affect your banking routines, give us a call at 1.800.658.1637. We’re happy to help you prepare.