Contact Us

We offer a variety of ways to connect with the right person for assistance. If you need immediate help Monday through Friday from 7:30 a.m. to 8:00 p.m. CT or on Saturday from 9:00 a.m. to 5:00 p.m., you can use our Customer Care Live service to engage with a support professional through your choice of video, computer audio, phone or chat. Click the “Let’s talk!” bubble in the lower right corner to start.

Outside of these hours, you may leave us a secure message using the form below. We will respond to After Hours messages the next business day.

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Fidelity Bank

Report a lost or stolen ATM or VISA check card:
1.800.966.2951

Contact our retail banking customer care center:
1.800.658.1637
Monday - Friday, 7:30 A.M. - 8:00 P.M. CT
Saturday, 9:00 A.M. - 5:00 P.M. CT

For questions, error resolution or information requests concerning existing consumer loans send correspondence to:
ATTN: Consumer Loan Servicing
Fidelity Bank
P.O. Box 3377
Wichita, KS 67201

Send mortgage loan servicing correspondence to:
ATTN: Loan Servicing Department
Fidelity Bank
P.O. Box 1007
Wichita, KS 67201

Mortgage customer service: 1.800.304.6161
Monday - Friday, 8:00 A.M. - 5:00 P.M. CT