Contact Us
Contact Us
We offer a variety of ways to connect with the right person for assistance. If you need immediate help Monday through Friday from 8:00 a.m. to 6:00 p.m. CT or on Saturday from 9:00 a.m. to 12:00 p.m., you can use our Customer Care Live service to engage with a support professional through your choice of video, computer audio, phone or chat. Click the “Let’s talk!” bubble in the lower right corner to start.
How can we help you?
1.800.966.2951
Monday - Friday, 8:00 A.M. - 6:00 P.M. CT
Saturday, 9:00 A.M. - 12:00 P.M. CT
Having updated contact information will ensure that you receive important communications regarding your banking relationship. If your address or other contact information changes, please notify us immediately in one of the following ways:
- Update your information in online or mobile banking by selecting Update Personal Information under the Settings section of the main menu. There you can enter your physical address, phone numbers and email address.
- Fill out a change of address authorization form and drop it by the nearest branch.
For questions, error resolution or information requests concerning existing consumer loans send correspondence to:
ATTN: Consumer Loan Servicing
Fidelity Bank
P.O. Box 3377
Wichita, KS 67201
ATTN: Loan Servicing Department
Fidelity Bank
P.O. Box 1007
Wichita, KS 67201
1.800.304.6161
Monday - Friday, 8:00 A.M. - 5:00 P.M. CT