Online Banking Help

Next-level digital banking

Get connected to online and mobile banking

We are serious about empowering you to confidently, conveniently and securely manage your commercial banking accounts and activities wherever you are, at any time of day. That’s why we provide online banking with a full range of cash management services in one dynamic platform.

We’ve compiled these videos and guides to help you get the most out of this next-level digital banking experience.

GO MOBILE

Part of this seamless experience is our robust mobile banking app that includes most of the functionality of online banking plus features like mobile check deposit. With online and mobile banking together, you are in full control of your financial life.

Resources

Explore the topics below to learn more about online banking.

If you have a question that isn’t covered, contact our customer care team at 1.800.658.1637.

Alerts

An overview of how to set alerts to receive notifications for account warnings, transactions and reminders via email, voice, text or secure message.

CardSwap FAQs

Frequently asked questions about using CardSwap to manage and switch debit card payments to sites and services like Amazon, Hulu, Netflix and more all in online banking.

Customer Care Live

Using the Customer Care Live feature on our website will connect you to a live, in-house customer service represented in the method of your choosing. Click the Let’s Talk bubble on any webpage and select from video, audio, phone or chat options. You can also receive secure on-screen assistance with screen sharing.

How to log into online banking.

Instructions on how to login to online banking and register your computer or device for future access.

How to view account details and history

An overview of how to view details of an account, including recent and past transactions. How to ask a question about an account, download transaction history and print transaction details.

Online banking home page overview

An overview of the online banking homepage including account listing, transfers, linking outside accounts and financial tools, as well as how to group accounts.

QuickBooks and Quicken Conversion

Assistance with Quicken and QuickBooks integration with online banking

Secure messaging

An overview of the secure message feature of online banking which allows for two-way communication with the bank including the ability to securely send sensitive personal financial information.

Transferring funds

An overview of the process to conduct one-time or recurring funds transfers between your accounts.

Using the activity center

An overview of the activity center in online banking where details about online activities, including one-time transactions, recurring transactions and mobile deposit checks, can be viewed.