Contact Us

Contact Us

We offer a variety of ways to connect with the right person for assistance. If you need immediate help Monday through Friday from 7:30 a.m. to 8:00 p.m. CT or on Saturday from 9:00 a.m. to 5:00 p.m., you can use our Customer Care Live service to engage with a support professional through your choice of video, computer audio, phone or chat. Click the “Let’s talk!” bubble in the lower right corner to start.

How can we help you?

1.800.966.2951

Monday - Friday, 7:30 A.M. - 8:00 P.M. CT
Saturday, 9:00 A.M. - 5:00 P.M. CT

For questions, error resolution or information requests concerning existing consumer loans send correspondence to:

ATTN: Consumer Loan Servicing
Fidelity Bank
P.O. Box 3377
Wichita, KS 67201

ATTN: Loan Servicing Department
Fidelity Bank
P.O. Box 1007
Wichita, KS 67201

1.800.304.6161

Monday - Friday, 8:00 A.M. - 5:00 P.M. CT