How to make a consumer loan payment

Utilizing the “Loan Payments” feature in the “Money Movement” menu within online and mobile banking, you can conduct a one-time payment or establish recurring payments from an existing Fidelity Bank deposit account to your loan account.

In online and mobile banking you can make loan payments using your account from a different financial institution by utilizing the “Add External Account” feature in the “Self Service” menu. After providing information about your external account, two "micro" deposits of amounts less than $1 will be generated and sent to your external account, typically within five business days. Once you receive the amounts of your micro deposits, select “Verify External Accounts” from the “Self Service” menu, and enter the amounts to activate your account for use. Once activated, this external account will be available for use in the “Loan Payments” feature of online and mobile banking. 

Our customer care team stands ready to assist you with making a payment and discussing additional payment options. Call us at 1.800.658.1637.

If you would like to pay your loan by autodraft from an account with a different financial provider contact a member of our customer care team at 1.800.658.1637.

You can make your loan payment by mailing us a check to:

Fidelity Bank
P.O. Box 1007
Wichita, KS 67201

Be sure to include your loan number to ensure the payment is properly applied.

You can make a payment by cash or check at any of our office locations or Interactive Banking Machines. 

Locations

To request a consumer loan payoff, email accountservices@fidelitybank.com, fax 316.268.7324 or mail the request to Fidelity Bank Attn: Account Services P.O. Box 1007 Wichita, KS 67201