Notice of system maintenance
An extended period of system maintenance will occur from 12:00 p.m. to 8:00 p.m. CT on November 14
Functionality of some banking services will be impacted during this time
We are committed to keeping you informed about activities that may affect your banking routines. During an extended period of system maintenance from 12:00 p.m. to 8:00 p.m. CT on Saturday, November 14, several systems will be impacted including online banking, mobile banking, Interactive Banking, ATMs and SmartVoice telephone banking. Wire transfers and ACH files will NOT be able to be submitted during the maintenance period. Please ensure all payments are submitted on Friday, November 13, by the applicable cutoff times to ensure proper processing.
- International Wires: 2:00 p.m. CT
- Domestic Wires: 4:00 p.m. CT
- ACH Files: 5:00 p.m. CT
During the maintenance window the following banking services will be affected:
- Online banking will be accessible but will not provide up-to-date balance and transaction information. Information displayed will be accurate as of the time maintenance began. Wire transfers and ACH files will NOT be able to be submitted during the maintenance period.
- Mobile banking will be accessible but will not provide up-to-date balance and transaction information. Information displayed will be accurate as of the time maintenance began.
- SmartVoice telephone banking will be unavailable.
- Interactive Banking Machines will be accessible but will not provide up-to-date balance and transaction information.
- Fidelity Bank ATMs will be accessible but will not provide up-to-date balance and transaction information.
- Fidelity Bank debit cards will be able to be used for purchases and cash withdrawals at non-Fidelity Bank ATMs, though transaction data will not be reflected in online or mobile banking until the system maintenance is completed.
- The customer care center will be open until 5:00 p.m. on November 14, but will not be able to provide current balance or transaction information during the maintenance period. Representatives can be reached at 1.800.658.1637.
How to prepare for the extended maintenance period
We understand that this planned maintenance may be disruptive and want to help alleviate the inconvenience. Here are some suggestions to help you prepare:
- Plan to conduct all of your critical banking business for the weekend prior to noon on November 14. You can visit an office, utilize drive-through Interactive Banking or connect to a live banker on our website by clicking the chat bubble during our business hours.
- Check your account balances before noon on November 14. Remember, we will not be able to provide up-to-date account balances over the phone or through ATMs, online banking, mobile banking, SmartVoice telephone banking or Interactive Banking Machines during the maintenance window.
- Reach out to us in advance of November 14 with any specific concerns. If you have questions about how this planned maintenance period will affect your banking routines, give us a call at 1.800.542.8191. We’re happy to help you prepare.
The purpose of the system maintenance
We believe that best banking experience includes a mix of personal service and technology. This system maintenance will further strengthen our technology infrastructure and bolster overall security ensuring that you are empowered to bank when and where you want.
As always, we stand ready to serve.