Improvements to Customer Service Phone Line
Improvements to Customer Service Phone Line1/22/2020
We know your time is valuable and with that in mind, we have made enhancements to our customer service call center, including a streamlined set of automated prompts and new features to help you get the information you need as quickly as possible.
The following options are available to help route you to the appropriate point of contact:
- Access to employee listing
- Transfer to SmartVoice
- Apply for a mortgage
- Apply for personal loan
- Access loan rates
- Speak to a customer service representative
Please listen carefully to the brief introductory message to ensure you make the appropriate selection.
Call back feature
In the event the call center is experiencing a high volume of calls, you now have the opportunity to request a call back, allowing you to continue about your day without waiting on hold. A member of our team will call you as your turn arrives in the queue. This option will become available only as wait times exceed five minutes.
Prior to being connected to a member of our customer care team, callers in queue can enter their social security or account number, which will automatically load on the representative’s screen allowing them to verify your information in an expedited manner. That means we can skip right to the heart of why you’re calling.
As a reminder, online and mobile banking make it easy to access your account balance, make transfers and review transaction history 24 hours a day.
You can also connect with a live interactive banker until 8:00 p.m. on weekdays and until 5:00 p.m. on Saturdays at any of our drive-thru interactive banking machines. Nearly all transactions that you can currently complete through a traditional drive-thru, or in the branch lobby, can be handled quickly and efficiently with Interactive Banking.
We hope you enjoy these upgrades and look forward to continuing to find ways to exceed your expectations.