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E-Statements & Documents

With free e-statement delivery, you can reduce the clutter in your mailbox while helping the environment. Your e-statement is an official electronic copy of your monthly account statement and can be accessed within online banking.

Phishing

Phishing is the process of seeking to obtain personal information illegally through email or pop-up messages in order to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords or other sensitive information.

Online Banking Help

We are serious about empowering you to confidently, conveniently and securely manage your commercial banking accounts and activities wherever you are, at any time of day. That’s why we provide online banking with a full range of cash management services in one dynamic platform.

ACH Education Archive: October 2020

Quarterly, EPCOR, the regional payments association for the Midwestern states, publishes a newsletter called “Payments Insider” with information, trends and other news of importance to people in the payments industry. As a member of EPCOR, we are able to share this newsletter with all of our customers.

10/1/2020

Zelle®

Zelle is a fast and easy way to send money in minutes, right from the Fidelity Bank mobile app. 

Zelle® FAQs

Learn to whom you can send money, how to use Zelle, how to receive money and more.

Penny Change Orders

  In May 2025, the United States government announced that the U.S. Mint would cease producing pennies once existing material supplies were depleted, setting in motion the eventual discontinuation of the coin. At this time, the Federal Reserve has put in place policies to limit the supply of pennies through the banking system. As a result, we are implementing the following changes to change orders: We are here to minimize any negative impact and help you make informed decisions. If you have any questions about this situation or the adjustments to our change order policies, please call a member of our customer care team at 1.800.658.1637 or reach out directly to your banker for guidance. We appreciate your patience and understanding as we navigate this change together.    

CardSwap FAQs

Woman using CardSwap on laptop

Frequently asked questions about using CardSwap to manage and switch debit card payments to sites and services like Amazon, Hulu, Netflix and more all in online banking.

1/5/2021

Using the activity center

An overview of the activity center in online banking where details about online activities, including one-time transactions, recurring transactions and mobile deposit checks, can be viewed.

1/7/2021

Three ways to prevent phone scams

Imagine this scenario. Your phone rings. Your bank’s number shows up on the caller ID, so you answer. The caller says they are reaching out about some possible fraudulent charges to your bank account. Before they can discuss the charges, they need to gather some personal information from you to verify that you are the owner of the account.

4/16/2020