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Careers

Fidelity Bank employees experience a culture of dedicated service to our customers, shared support between co-workers and a committed investment in our communities. That starts with our people, whom we endeavor to provide a home as much as a career.

CardSwap FAQs

Woman using CardSwap on laptop

Frequently asked questions about using CardSwap to manage and switch debit card payments to sites and services like Amazon, Hulu, Netflix and more all in online banking.

1/5/2021

E-Statements & Documents

With free e-statement delivery, you can reduce the clutter in your mailbox while helping the environment. Your e-statement is an official electronic copy of your monthly account statement and can be accessed within online banking.

Penny Change Orders

  In May 2025, the United States government announced that the U.S. Mint would cease producing pennies once existing material supplies were depleted, setting in motion the eventual discontinuation of the coin. At this time, the Federal Reserve has put in place policies to limit the supply of pennies through the banking system. As a result, we are implementing the following changes to change orders: We are here to minimize any negative impact and help you make informed decisions. If you have any questions about this situation or the adjustments to our change order policies, please call a member of our customer care team at 1.800.658.1637 or reach out directly to your banker for guidance. We appreciate your patience and understanding as we navigate this change together.    

Username and password best practices

Learn best practices for creating secure usernames and passwords to protect against fraud like credential stuffing.

3/29/2021

Three ways to prevent phone scams

Imagine this scenario. Your phone rings. Your bank’s number shows up on the caller ID, so you answer. The caller says they are reaching out about some possible fraudulent charges to your bank account. Before they can discuss the charges, they need to gather some personal information from you to verify that you are the owner of the account.

4/16/2020

Online Banking

Bank anytime, anywhere with our free 24/7 online banking services. Online banking features include quick access to transfers between accounts, paying your bills with Online Bill Payment and setting up free eAlerts to monitor your account activity by text message or email.

Online Privacy Notice

This Online Privacy Notice (Notice) applies to this Fidelity Bank online interface (i.e., website or mobile application, together the Sites). This Notice describes how Sites may collect, use and share information from or about you, and explains how information may be collected and used for advertising purposes.

6/28/2019

What documents will I need to get a loan?

The goal of your mortgage loan officer, and that of his support team, is to get you into your dream home as soon as possible. Being prepared with the right documentation will help ensure this happens.

1/20/2017

Personal Account Opening FAQs

Bank when and how you want with a Fidelity Bank checking or savings account. Below are details of the information you will need to apply.

3/19/2019